Leading Through Healthcare Disruption

How Healthcare Leaders Are Building Future-Ready Organisations

On 15 July 2026, the Global Advisory Alliance hosted an executive briefing exploring how healthcare organisations can strengthen leadership, organisational resilience and patient care while navigating rapid technological and operational change.

The discussion brought together leaders from healthcare delivery, laboratory medicine, quality improvement and digital health to examine how AI, cyber risk, workforce shortages and changing patient expectations are reshaping healthcare.

Rather than focusing on technology alone, the conversation explored the leadership, culture and governance required to build organisations that can adapt to continuous disruption while maintaining trust, quality and clinical outcomes.

One central question ran throughout the discussion: How can healthcare leaders build organisations that are ready for constant change while continuing to deliver safe, high-quality patient care?

Watch the session replay

Global Advisory Alliance Healthcare Executive Briefing moderated by Matt Hartzman | Hartzman Partners | USA

Our panellists:

+ Akshay Patel, Interim Chief Executive Officer, College of American Pathologists
+ Dr. Philip McAdoo, Director of Internal Equity and Workplace Well-Being, Institute for Healthcare Improvement
+ Robin Divine, President & Chief Executive Officer at TriCore Reference Laboratories
+ Susan Pasley, VP Nursing,  Carebrain

Chair: Matt Hartzman, Technology Risk Management Expert, Founder, Hartzman Partners LLC, Founding Advisor, Global Advisory Alliance

Key takeaways

This briefing highlights six practical leadership lessons:

1. Put people before technology

"It's always a leadership challenge." — Akshay Patel
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Successful organisations recognise that technology implementation is rarely the hardest part of transformation. The greater challenge is aligning people, building trust and helping teams embrace new ways of working. Technology should support clinicians rather than become the objective itself.

2. Start with the problem, not the product

"We're so excited about the possibilities of AI that people are starting with the technology instead of asking what problem they're trying to solve." — Susan Pasley

Organisations achieve better outcomes when they first understand clinical and operational challenges before selecting digital solutions. AI should solve real problems, improve workflows and create measurable value for patients and staff.

3. Build a culture that embraces continuous change

"Healthcare and the lab industry went from hero to zero post-pandemic." — Robin Divine

Healthcare organisations cannot expect to return to pre-pandemic ways of working. Leaders must help employees become comfortable with continuous change by explaining why change is necessary, involving staff in redesigning processes and creating confidence in the future.

4. Culture determines whether transformation succeeds

"People need to feel like you're listening to them... but what does the follow-through look like?" — Philip McAdoo

Transformation depends on trust, psychological safety and meaningful engagement. Staff need to see their ideas reflected in decisions and understand how they contribute to the organisation's future.

5. Build resilience before the next disruption

"Disruption is no longer an exception. It's just how you operate in today's environment." — Akshay Patel

Healthcare leaders should prepare organisations before crises emerge by investing in leadership capability, workforce development and adaptable organisational cultures that can respond quickly to changing circumstances.

6. Take a step back and ask: What are the things I need to relearn and unlearn?

"It's really hard to unlearn the things we think we know, and to trust that a collaborative approach will guide us to the next level as an organisation." — Philip McAdoo

Briefing discussion themes:

AI and digital transformation
Workforce wellbeing and organisational culture
Resilience and governance
Leadership through continuous change
Future-ready healthcare organisations

Continue the conversation:

The Global Advisory Alliance brings together healthcare leaders, technology experts and specialist advisors to explore the leadership, governance and organisational challenges shaping the future of healthcare.

Through executive briefings, research and practitioner-led discussions, we share practical insights into AI adoption, workforce transformation, cyber resilience and organisational change.

Please contact: Matt Hartzman
Founding Advisor
Global Advisory Alliance

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